Reservation Conditions – Aparthotel Ons Epen
Confirmation of your digital reservation is automatically generated through our reservation system. If the reservation has been made by telephone, a separate confirmation will be sent by email. The reservation confirmation serves as a summary of the agreement made between both parties and acts as proof for the guest that their booking has been accepted. A deposit may be required; if so, this will be clearly stated in the confirmation.
Ons Epen is affiliated with the Royal Dutch Hotel and Catering Association (Koninklijke Horeca Nederland).
Cancellation Policy – effective from May 1st, 2020
- Between 8 and 14 days before the arrival date: 30%
- Between 2 and 7 days before the arrival date: 60%
- 24 hours or less before the arrival date: 100%
- Early departure or no-show: 100% of the reservation value
Additional Cancellation Conditions – Aparthotel Ons Epen
A NRF reservation (Non-Refundable) cannot be changed or cancelled. In case of cancellation, early departure, or no-show, the full reservation amount will be charged.
From experience, we know that despite all the excitement of a booked holiday, unexpected situations can always arise at short notice. To avoid unnecessary costs and inconvenience, we strongly recommend taking out travel and cancellation insurance.
